Policy

Refund, Return & Shipping Policy

Last updated: September 17, 2026

This policy explains how Human Hope Foundation ("we", "us" or "our") ships supporter items purchased on https://shop.humanhopefoundation.com, how to cancel or return an order, and how and when refunds are issued. It forms part of our Terms of Service.

1. Shipping

Where we ship. We currently ship to addresses in the United States only. Orders with a shipping address outside the United States will be cancelled and refunded in full.

Processing time. Orders are processed and packed within 3–5 business days (Monday to Friday, excluding US federal holidays) after your payment is confirmed.

Delivery time. Standard delivery usually takes 5–10 business days after dispatch. These are estimates, not guarantees.

Cost. Standard shipping within the United States is included in the listed price of every item. No additional shipping charge is added at checkout.

Tracking. When your order ships, we email a tracking number to the address you used at checkout.

Carrier delays. Once a package is handed to the carrier, delivery times are outside our control. We are not responsible for delays caused by carriers, weather or other events beyond our control, but we will help you follow up with the carrier if a package is late.

Your address. Please make sure your shipping address is complete and correct before you confirm your order. We are not responsible for packages sent to an incorrect or incomplete address that you provided. If a package is returned to us as undeliverable, we will contact you to arrange redelivery or a refund.

2. Cancelling an order

You can cancel an order at any time before it is dispatched. Email support@humanhopefoundation.com with your order number and the word "Cancel" in the subject line. If the order has not yet shipped, we will cancel it and refund the full amount to your original payment method. If it has already shipped, you can return it under the process below.

3. Returns

Return window. You may return any supporter item within 30 days of the date it was delivered.

Condition. Items must be unused, unworn and unwashed, in their original condition and original packaging, with any tags attached.

How to start a return.

1. Email support@humanhopefoundation.com with your order number, the item(s) you wish to return and the reason for the return.
2. We will reply within two business days with return instructions and the return address.
3. Pack the item securely and ship it back within 14 days of receiving our instructions. We recommend a tracked service and keeping your receipt, because we cannot refund items that are lost on the way back to us.

Return shipping. You are responsible for the cost of return shipping, unless the item arrived damaged, defective or wrong (see Section 4).

Returns that do not meet the conditions. If an item comes back used, damaged or without its original packaging, we may decline the return or offer a partial refund. We will contact you before doing so.

4. Damaged, defective or wrong items

If your item arrives damaged or defective, or you receive the wrong item, please email us within 7 days of delivery with your order number, a short description of the problem and photos of the item and its packaging. Once we confirm the issue, you can choose a replacement or a full refund, including any shipping costs. If we need the item back, we will provide a prepaid return label, so you will not pay return shipping.

5. Refunds

Timing. We inspect returned items when they arrive and issue the refund within 10 business days after we receive the return. Refunds for cancelled orders are issued within 10 business days of your cancellation request. Your bank or card issuer may take an additional 5–10 business days to post the refund to your account.

Method. Refunds are issued only to the original payment method, through Stripe, our payment processor. We cannot send refunds to a different card or account.

Amount. For standard returns, we refund the full price paid for the item. Because shipping is included in the price, there is no separate shipping charge to refund; return shipping paid by you is not refunded unless the item was damaged, defective or wrong.

Confirmation. We email you as soon as a refund has been issued.

6. The mission-support portion of your purchase

Each supporter item is sold at a single price that includes support for the foundation's programs. That price is not split into a product price and a separate donation. If you return an item or cancel an order under this policy, the entire amount you paid, including the mission-support portion, is refunded together. Please also note that Human Hope Foundation's federal tax-exempt status has not yet been recognized by the IRS, so purchases are not tax-deductible at this time.

7. Disputes and chargebacks

If something is wrong with your order, please contact us first. We reply to every message within two business days and can usually resolve a problem within five business days, which is almost always faster than a bank dispute. If you file a chargeback with your card issuer without contacting us, we will respond to the dispute with our order confirmation, shipping and tracking records and any correspondence. Chargebacks on orders that were delivered as described and fall outside this policy may be contested, and we reserve the right to decline future orders in those cases.

8. Contact us

Human Hope Foundation, a nonprofit corporation organized under the laws of the State of New Mexico (New Mexico Secretary of State Business ID 3302198; EIN 42-5098932)
1501 Hermosa Dr NE
Albuquerque, NM 87110, United States
Email: support@humanhopefoundation.com

Please include your order number in every message so we can help you quickly.